Repair Tips

Before submitting your Repair Request, please use the following Guide and Tips to avoid any unnecessary call outs.

No Power
Have you contacted your electricity supplier? There may be a fault in the street.
Have you checked if the Safety Switch has been tripped? If so, reset the switch.
If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.

Lights not working
Check power or fuse box. Ensure the power is on and the Safety Switch has not been tripped.
Have you replaced the light bulb?

Kitchen/Bathroom sink blocked
Have you tried using some Drano to try and free the blockage?
Have you tried pouring boiling water down the sink to free up old soap and hair?

Foul odour emitting from floor waste grate
Have you tried pouring boiling water and a little detergent down the floor waste grate? By doing this you will replace the stagnant water in the S-bend. Usually 2-3 litres are enough.

Oven Not Working
Have you checked that the power isolation switch is turned on? Typically this can be found on the kitchen splashback wall.
Have you set the clock on the display? Some ovens will not work unless the clock has been set.

Cook top not working
Gas - Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning can fix the problem.
Electric - Check if power is connected or check power box for tripped switch or blown fuse.

Garbage Disposal/Insinkerator is not working
Is it turned on at the switch under the sink?
Have you attempted to push the reset button? This button is located under the unit and is usually coloured red.

Dryer not working
Is the power on?
Have you checked that you have not overloaded?
Have you checked the red reset button?
Have you checked the lint filter is clean? This should be done after each use.