Property Leasing Checklist
- What human resources has the agency allocated to leasing properties?
- Do the agency staff members personally show prospective tenants through properties?
- How does the agency market available properties for lease?
- Request some examples of recent internet listings? (looking at the quality of ad copy& images)
- How much information is obtained from applicants for properties and what information is verified?
Property Management Checklist
- What documented systems are in place for property management?
- What is your process for dealing with rent arrears?
- What is you process for reviewing & negotiating the rent on my property?
- What is your process for dealing with repairs and maintenance?
- What steps do you take to ensure that all contractors working on my property are properly licensed and insured?
- What steps do you take to ensure that all maintenance work is competitively priced?
- How frequently will you inspect my property?
- What is the experience level of the staff members who will be leasing and managing my property & how much ongoing training do they have?
- Do you send rent statements by email and deposit rental funds electronically?
Customer Service Checklist
- What references do you have from satisfied clients?
- Do you provide a service guarantee?
- Does the agency have documented service standards?
- What back up staff are there in the event my property manager is sick or on holidays?
- How frequently will you communicate with me and what form will it take?
- Does a Senior Property Manager personally check my Rent Statement prior to finalising?
- Do you provide internet Login facility to access the latest financial information about my property?
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